VERY frustrating phone calls today. I called to register my new version of “Quickbooks” and got a woman in a different country. First of all, it took forever. She’d ask me one thing and then the computer would have to “think” for a while. Though I spelled everything letter by letter, she still got it very wrong! Instead of “Beth Sullivan Designs” she wrote “Deth Sullizan Designs” and then sent my info. to the wrong email address! Luckily, the other Beth Sullivan was very nice and found me through a search, forwarding my receipt to me. UGH! When I called back it took a long time to get the man (also overseas) to understand and then process my request for the changes. I understand the need to make money and that it’s cheaper to hire people overseas but it creates problems when the people speaking can not accurately take and give information. Grrr….